ICT
SUPPORT SERVICE
Red Mosquito are specialists in providing ICT support to SME's
in Scotland. Our friendly, down to earth service is second to none and
we have a proven track record of excellence within the industry.
ALL ENCOMPASSING IT SUPPORT
Red Mosquito support covers all aspects of your IT systems from server
to desktop PC's to peripherals to cabling, internet and email. All our
engineers have at least 6 years industry experience and are [at least]
Microsoft Certified. Our support packages include the following key features:
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Maximum
4 hour on-site response during normal working hours.
Our average on-site response is less than 2 hours over the last
12 months. |
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Remote support
via state of the art remote control system. This allows us to troubleshoot
the majority of issues almost immediately therefore minimising any
downtime (and cost). |
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Unlimited
telephone technical support. Speak to a skilled technician
about any IT issue during normal office hours. |
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Fully qualified
Microsoft Certified support personnel. We only
use qualified technicians with a minimum of 6 years industry experience
to ensure the best possible service to our clients. |
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Dedicated named
support staff. You will always deal with technicians who
know both you and your systems. |
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Scheduled
maintenance visits included. This allows us to perform
essential maintenance and prevent downtime before it happens. |
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Advice and support
for non-critical issues. You don't need to have a problem
to speak us. |
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Online case
monitoring system. A simple to use console allowing you
to see at a glance all work carried out in detail. |
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Emergency 24x7
support. All clients are provided with out of hours contact
details. |
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Flexible
service with periodic reviews to ensure you are getting
the best from us. |
For more information on the support packages we offer please click below:
In addition, we offer an ad-hoc support service for urgent issues (with no need for a contract!):
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