What gives Red Mosquito the edge?
One of the things that sets Red Mosquito apart from our competitors is our ongoing investment in training for our staff and best of breed technology. We don't sit still. As a company we are constantly looking to improve our services by keeping ahead of the game. One of the systems we deploy to give us the edge is known as RMM.
Our suite of RMM tools assist our technicians in providing an all encompassing service. Our RMM system enhances the overall performance of our technical support staff. But what exactly is RMM and what does it do for our customers?
What is RMM?
RMM stands for Remote Monitoring and Management and is a collection of information technology tools that are loaded on to our customers PCs, laptops and servers. Our tools gather information regarding the applications and hardware operating at our clients premises and supply activity reports to our Network Operations Centre (NOC) in Glasgow, allowing our service desk engineers to proactively resolve any issues. Our RMM system also integrates with our ticket tracking system and provides remote access so we can support all end-users through one unified interface.
Proactive, remote tracking of your network and your computer's health.
Our technicians maximise their productivity and reach by monitoring all of your computer systems simultaneously wherever they are - head office, branch office or at home. They can also quickly resolve problems even before you experience these issues in your environment. The RMM solution also helps to automate scheduled maintenance tasks making sure they are carried out seamlessly and without causing any disruption.
Connect to anything, anywhere.
Our RMM tools make use of remote agent technology, allowing direct control over your applications operating on your system. Our remote agents have the ability to connect without any firewall issues, VPNs, or configuring routers, and to carry out the requirements of our customers even when offline. With our RMM tools, Red Mosquito experts can fix issues without ever signing directly in to the affected machine with the help of the agent and console, even if your staff are still using the server or computer.
Pro-active maintenance and management.
The RMM system is capable of detecting problems, reporting them back to our NOC, and permitting Red Mosquito's experts to fix these problems remotely. Using it we can provide highly effective management and maintenance functions for all of our customers. Pro-active maintenance consists of managing and deploying OS updates, defragmenting hard disks, updating antivirus definitions, and so on.
Main benefits for you include:-
- Automatic network discovery and monitoring
- Network Audit reports
- Real-time alerting
- Remote remediation
- Powerful automation features
- Detailed reports
- Windows and 3rd party patch management
- Cloud services monitoring
- Easy deployment
- Power management
Get in touch with Red Mosquito today for more information. Call 0141 348 7950 for a free no obligation trial to see for yourself the power of our RMM system.