The IT Managed Services Approach for SMEs

Thursday, 09 April 2015

Most smaller businesses simply don't have the resources or the staff to manage and monitor their IT systems in-house. They are in that middle ground where they are too small to justify a dedicated IT person or team and yet, in many respects, they have the needs of a larger organisation, just on a smaller scale. Often, when something goes wrong with one of their PCs, servers, or network devices they may find themselves turning to an IT services company or an individual who lacks an understanding of, or interest in, their business and the IT systems they use.

An easy quick fix, (in industry parlance, a break-fix) by one of these service providers might dig you out of a hole in the short term but it offers very little in the way of planning or strategy to help the company avoid problems in the future.

With a break-fix approach to IT management there is no cohesive strategy in place to maximise the benefits of the IT systems, nor is there any future-proofing to ensure the systems can support the companys growth effectively. With no long term strategy or plan to improve or optimise your assets, and a whole lot of break-fix expenses to boot, how does ayone know whether the IT systems are working to their full potential, or whether another problem is just around the corner? You don't have a designated person to turn to if things go awry again, and each interaction can be like starting over from scratch, with no continuity or relationship in place. This can prove very costly for your business in terms of lost data, productivity and opportunities, and of course, fees.

The Managed IT Services approach addresses these problems head-on, and as a pro-active approach to IT management, is much more cost-effective and efficient.


What are IT Managed Services?

So what do we mean by managed services in the context of IT? Basically, this is where a company requiring outside help with it's IT systems, outsources the ongoing monitoring, management and support of its IT hardware and software to a managed service provider (MSP) for a flat monthly rate. The MSP will typically employ a suite of remote monitoring and management (RMM) tools to the client's site in order to give them the visibility they need in order to manage the IT systems for the client. As well as 24/7 monitoring of servers and network devices the MSP commonly includes additional services which are integrated into the RMM system so that they too can be constantly monitored. Typically, anti-virus software, patch management and backup systems are also included and the MSP's RMM system is constantly connected to each of the managed services, checking, monitoring and updating and automatically alerting the MSP's Help Desk when things go wrong. This pro-active approach doesn't rely on fixing an issue once it has started to cause a problem, instead it gives the customer a pro-active and managed IT environment with planned maintenance windows, fast reponse SLAs and comprehensive reporting. All of the features of an IT service that a large corporate would expect, at a fraction of the price.


Red Mosquito Managed Services

At Red Mosquito Ltd our IT managed services go further than most. Our systems can provide an all encompassing managed service which extends everywhere from your laptops and servers to your routers and switches and even your mobile phones. You might pay a lot of money for your employees to have mobile devices and you certainly want to protect the data on those devices and reduce the cost of replacing them. With our Mobile Device Management service we manage and track your devices, quickly recovering missing devices and sensitive company data by finding a phone's location, sending a message or remotely wiping data. Our management ensures best practices are adhered to by your staff such as using a passcode or restricting access to certain features or apps.

Sound interesting? Call us now on 0141 348 7950 to discuss what Red Mosquito's managed services can do for your company.


Break/Fix is Dead!

Red Mosquito's managed IT services put you back in the driver's seat enabling resolution of any problems before they impact your business. Our remote monitoring and management tools work away quietly in the background so that you and your staff can get on with your jobs. We're right there for you, ahead of the game, preventing problems from happening in the first place, constantly minimising cost and maximising efficiency. If problems do arise, we're on top of it immediately, resolving most issues before you even know there is a problem.

We gain a deep understanding of your IT infrastructure and business needs, starting with an up-front audit of your IT infrastructure, to ensure you are optimizing your IT assets and that they're aligned with your business goals. We will make recommendations for any needed hardware upgrades and suggest procedures to maximize the life of equipment. We'll also provide regular performance reports and guidance, to help you better understand what's working well, what's not, and what actions you should take.

And we do all of this for a for a fixed monthly fee on a flexible contract with no lengthy tie-in. Contact us today to learn more.


Top 5 Reasons Why Managed Services is the Best Approach for SME's


Your business can benefit from using Red Mosquito's managed IT services because:-

1. Future proof services, using best-of-breed technology

We use the best technologies and equipment on the market to deliver our services. IT managed services are constantly upgraded with no additional cost or financial risk to the customer. You never have to worry that your Managed IT Services will become obsolete.

2. Low capital outlay and predictable monthly costs

Our managed services offer the highest quality enterprise grade solutions to customers with no set-up (CAPEX) costs. A fixed monthly payment plan (OPEX) means you know what you're going to get and how much it's going to cost over the contract. No unexpected upgrade charges or changes in charges, guaranteed.

3. Flexible service

Our contracts are extremely flexible; a pay-as-you-go payment plan allows for quick growth when necessary, or cost savings when you need to consolidate. No lengthy contract tie-ins ever, guaranteed.

4. Expertise

By selecting Red Mosquito's managed services you gain access to our staff who have specialist skills saving you the expense of training your staff for skills they will never use.

5. Increased Service Levels

Our Managed IT Services provide greater control of service levels and performance with 24x7 monitoring. With appropriate service level agreements in place you can be sure of continuity of service.


Call 0141 348 7950 now for a free consultation.



T 0141 348 7950
Glasgow 27 Panorama Business Village, Glasgow. G33 4EN
Edinburgh 8 Albany Street, Edinburgh EH1 3QB


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Formed in 1999 Red Mosquito provide a complete one-stop technical consultancy service offering managed services IT support, computer maintenance, computer networking and Cloud Services to businesses in Scotland and beyond. We operate as a complete outsourced IT department dealing with all of the day to day administration and configuration of our client's systems.

Based at our Operations Centre in Glasgow and in Edinburgh, we're in the business of providing top quality IT services driven by our passion for technology. Our team of experienced IT support engineers operates throughout Scotland keeping your servers and desktop computers running smoothly so that you can concentrate on what's really important - your business.

We are your IT department.

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