Managed Support Services
Our managed IT support services cover all types of computer systems from servers to desktop PCs and Apple Macs and because our services are managed we are looking at the big picture when it comes to your IT. We spend the time to get to you know you and your business so we can identify those critical systems that you rely on. We monitor these 24/7 and we resolve issues as and when they arise instead of waiting for a problem to cause downtime for your staff. Our experienced Microsoft Certified support engineers based in Edinburgh and Glasgow provide the help you need when you need it, either on the phone or on-site.
Bullet-proof your IT.
At Red Mosquito our IT support service is not based on waiting until a problem is reported to us by an end user before we do anything about it (Break/fix). We actively seek issues out so that we can pro-actively resolve them before they impact your business.
Red Mosquito's managed services include as standard 24/7 monitoring of your servers and PCs with automated ticketing of issues identified so that our engineers can rapidly identify and resolve performance and downtime issues with your infrastructure.
24 hours a day we can:
- Track physical and virtual server performance, including memory and CPU utilization, to ensure slow response times are not happening from an overloaded system.
- Monitor disk utilisation, to ensure that sufficient capacity exists for swap and write functions and application processes are not waiting on disk I/O.
- Ensure that server physical hardware characteristics are within range and not at risk of overheating from a underperforming fan or cooling system.
- Monitor Windows processes for resources consumed to ensure that component services are healthy and available.
- Plan for capacity upgrade in over-loaded systems or allocation of higher workload to under-utilized systems.
- Create a base line of performance for individual servers to assess opportunities for cost savings through virtualization and workload re-allocation.
In fact, we can tailor our monitoring systems to just about any application or service so you can be sure we have our eye on the systems that matter most to your business. Call us today on 0141 348 7950 to discuss the options that we can provide to really bullet-proof your IT.
Formed in 1999 Red Mosquito provide a complete one-stop technical consultancy service offering managed services IT support, computer maintenance, computer networking and Cloud Services to businesses in Scotland and beyond. We operate as a complete outsourced IT department dealing with all of the day to day administration and configuration of our client's systems.
Based at our Operations Centre in Glasgow and in Edinburgh, we're in the business of providing top quality IT services driven by our passion for technology. Our team of experienced IT support engineers operates throughout Scotland keeping your servers and desktop computers running smoothly so that you can concentrate on what's really important - your business.
We are your IT department.
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