Managed Support Services

Our managed IT support services cover all types of computer systems from servers to desktop PCs and Apple Macs and because our services are managed we are looking at the big picture when it comes to your IT. We spend the time to get to you know you and your business so we can identify those critical systems that you rely on. We monitor these 24/7 and we resolve issues as and when they arise instead of waiting for a problem to cause downtime for your staff. Our experienced Microsoft Certified support engineers based in Edinburgh and Glasgow provide the help you need when you need it, either on the phone or on-site.

Managed Server Support

In today's technology driven world every business is underpinned by one or more servers. Whether that is your email server that provides your messaging and collaboration abilities or your database server that runs your business critical application, they all need support and maintenance. Even private cloud based systems that are located in a data centre need monitoring, patching, configuring, on a daily basis. That's where we come in.

When you outsource your server support requirements to Red Mosquito we do the legwork involved 24x7. Our service provides you with a single point of contact for all server support requests, with constant monitoring as part of the deal. We patch and update all of your servers on a rolling basis to help keep them secure and we only re-boot them out of office hours helping to minimise downtime. Our monitoring system keeps an eye on your servers vital signs 24/7 and raises tickets automatically for our engineers to resolve. We don't leave anything to chance.

Our flexible range of services means we can supplement your existing in-house team by providing 24/7 monitoring and ticket escalation services or we can be your IT Department, providing the full range of services to you and your staff. The choice is yours. As your business develops and scales, our service agreements also evolve with you to ensure constant and consistent alignment.

Our support teams are all experienced IT professionals, able to adapt to new processes and cultures, facilitating a true business-to-business partnership. They follow strict response and resolution SLAs which we define with you as part of the initial contract to match your business needs. Our service desk system gives you total clarity at all times with the ability to see the status of any ticket via our comprehensive Client Access Portal. Our friendly and knowledgeable staff are always on hand to discuss an issue with you and we pride ourselves on our personal touch in all of our dealings.

Red Mosquito has provided our ICT support since our business started in 2002. They have always delivered what they promised, and their speed of response has never faltered. Their depth of knowledge on software and hardware issues  is excellent, and they provide this in a very professional and understandable way.

Ray Galt, Partner, Macarthur Denton Asset Management

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T 0141 348 7950 enquiries@redmosquito.co.uk
Glasgow 27 Panorama Business Village, Glasgow. G33 4EN
Edinburgh 8 Albany Street, Edinburgh EH1 3QB

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ABOUT US

Formed in 1999 Red Mosquito provide a complete one-stop technical consultancy service offering managed services IT support, computer maintenance, computer networking and Cloud Services to businesses in Scotland and beyond. We operate as a complete outsourced IT department dealing with all of the day to day administration and configuration of our client's systems.

Based at our Operations Centre in Glasgow and in Edinburgh, we're in the business of providing top quality IT services driven by our passion for technology. Our team of experienced IT support engineers operates throughout Scotland keeping your servers and desktop computers running smoothly so that you can concentrate on what's really important - your business.

We are your IT department.

Case Studies

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    Founded in Falkirk in 1818 Russel & Aitken is one of the oldest legal firms in Scotland. From the start they have been associated with innovative new technologies and today they continue to maintain a modern and progressive approach to their business.

  • CMS Windows Ltd.

    When Red Mosquito started working with CMS in early 2011 our first task was to fully understand a complex business and the needs of its employees....