Managed Support Services
Our managed IT support services cover all types of computer systems from servers to desktop PCs and Apple Macs and because our services are managed we are looking at the big picture when it comes to your IT. We spend the time to get to you know you and your business so we can identify those critical systems that you rely on. We monitor these 24/7 and we resolve issues as and when they arise instead of waiting for a problem to cause downtime for your staff. Our experienced Microsoft Certified support engineers based in Edinburgh and Glasgow provide the help you need when you need it, either on the phone or on-site.
Our team is your team.
Even with our best of breed remote monitoring systems sometimes things can go wrong but at our Service Desk we are manned with experienced and knowledgeable engineers with the breadth and depth of skills required to handle any issues that may arise.
Our service desk is manned by trained professionals based at our Operations Centre in Glasgow and is your point of contact for all aspects of the management and support of your computer systems. Effectively, we are your IT department.
Our Service Desk offers the following key features:
- Maximum 4 hour on-site response during normal working hours for business critical issues.
- Remote support direct to any desktop via our remote control system. This allows us to troubleshoot the majority of issues almost immediately therefore minimising downtime.
- Unlimited telephone technical support. Speak to a skilled technician about any IT issue during normal office hours.
- Fully qualified Microsoft Certified support personnel. We only use qualified technicians to ensure the best possible service to our clients.
- Dedicated named support staff. You will always deal with technicians who know both you and your systems.
- Scheduled maintenance included. This allows us to perform essential maintenance with server reboots scheduled out of office hours.
Get in touch now for a free on-site consultation and quote.
Formed in 1999 Red Mosquito provide a complete one-stop technical consultancy service offering managed services IT support, computer maintenance, computer networking and Cloud Services to businesses in Scotland and beyond. We operate as a complete outsourced IT department dealing with all of the day to day administration and configuration of our client's systems.
Based at our Operations Centre in Glasgow and in Edinburgh, we're in the business of providing top quality IT services driven by our passion for technology. Our team of experienced IT support engineers operates throughout Scotland keeping your servers and desktop computers running smoothly so that you can concentrate on what's really important - your business.
We are your IT department.
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