ICT SUPPORT PACKAGES
All our ICT support packages are tailored to match the individual requirements of each client and are completely scaleable.
TAILORED PACKAGES
We offer 4 types of support packages and an ad-hoc service to new customers
who require help at short notice.
| SUPPORT PACKAGE | DESCRIPTION |
 |
Our Annual support contract is tailored to the individual needs of each client. We recognise that every business is different and that IT requirements vary. A number of dedicated ICT support hours are allocated to the client for the year. These hours are calculated based on your IT requirements. Throughout the course of the year the hours can be used as and when required by the client. On completion of either the 12 months or allocated hours the contract is reviewed and altered accordingly. All work done is logged via an online case logging system allowing the client to see exactly what work has been done and the status of the contract. In the event of a serious issue involving downtime you will be given priority support. Annual support is usually the most cost effective option since
the hourly rate (varies depending on hours required) is lower than
than block or ad-hoc. |
 |
Our Annual Pro support offers the same advantages of option 1 but with the added advantage of being pro-active (hence the 'Pro'). Our pro-active service allows us to take complete control of your systems and operate as an outsourced IT department. Through a combination of monitoring tools, remote access technology and scheduled maintenance visits by an engineer Red Mosquito will completely manage your IT systems. Regular 'pro-active' tasks include, but are not limited to, the following:
This service gives you peace of mind that your systems are being properly managed and maintained thus reducing the chance of serious downtime. |
 |
A
full pro-active annual support contract with the added advantage
of no hour usage limitation. This allows you to use Red Mosquito
as when you require throughout the year with with no limitation.
Like all annual contracts you will given priority in the event of
system downtime or disaster. |
 |
Our
'block' package allows the client to purchase a block of support
hours (minimum of 20) to be used as and when required. When the
block is used you have the option to either purchase another block
or move to an annual contract. This option provides flexibility
with no long term commitment whilst ensuring the same level of support
as an annual contract. The downside of this package is that the
hourly rate (varies depending on the size of the block purchased)
is greater than a full annual contract. |
 |
If you need help right now and don't want to sign up to a contract
we offer an ad-hoc call out service. This service allows you to
sample our excellent service and, in most cases, there will be no
charge in the event that you decide to take out a support package.
We guarantee you will not find a better IT support company in Glasgow.
Please contact us to
arrange a visit. |
Please contact
us with any questions you may have.
 |
