Managed IT Support
In today's technology driven world every business is underpinned by one or more servers. Whether that is your email server that provides your messaging and collaboration abilities or your database server that runs your business critical application, they all need support and maintenance. Even private cloud based systems that are located in a data centre need monitoring, patching, configuring, on a daily basis. That's where we come in.
When you outsource your IT support requirements to Red Mosquito we do the legwork involved 24x7. Our service provides you with a single point of contact for all server support requests, with constant monitoring as part of the deal. We patch and update all of your servers on a rolling basis to help keep them secure and we only re-boot them out of office hours helping to minimise downtime. Our monitoring system keeps an eye on your servers vital signs 24/7 and raises tickets automatically for our engineers to resolve. We don't leave anything to chance.
Our flexible range of services means we can supplement your existing in-house team by providing 24/7 monitoring and ticket escalation services or we can be your IT Department, providing the full range of services to you and your staff. The choice is yours. As your business develops and scales, our service agreements also evolve with you to ensure constant and consistent alignment.
Our support teams are all experienced IT professionals, able to adapt to new processes and cultures, facilitating a true business-to-business partnership. They follow strict response and resolution SLAs which we define with you as part of the initial contract to match your business needs. Our service desk system gives you total clarity at all times with the ability to see the status of any ticket via our comprehensive Client Access Portal. Our friendly and knowledgeable staff are always on hand to discuss an issue with you and we pride ourselves on our personal touch in all of our dealings.
Red Mosquito has provided our ICT support since our business started in 2002. They have always delivered what they promised, and their speed of response has never faltered. Their depth of knowledge on software and hardware issues is excellent, and they provide this in a very professional and understandable way.
Ray Galt, Partner, Macarthur Denton Asset Management