RedMosquito are a well-established IT Support and Security company which is in the middle of an exciting period of expansion and development. Our growing IT Support & IT Security customer base in Glasgow, Edinburgh and throughout central Scotland, means we have several great opportunities for talented IT professionals to join our team.
Our team of engineers work with a wide range of businesses in a dynamic environment and it’s essential that they stay at the cutting edge of new technologies and solutions for our customers. RedMosquito supports all staff with access to the latest training in their field, ensuring continual business growth and adaptability and also supporting you to develop and excel in your career. As an expanding company we offer many opportunities to develop your career on an upwards trajectory in line with our business.
We currently have vacancies for Support Engineers at all levels – if you are interested in applying then please send your cover letter and a CV to firstname.lastname@example.org. Please note that access to a car and a driver’s license are essential requirements for all positions. Let us know what type of position you are seeking as the next step in your career and your salary expectations at this time.
We have a range of vacancies but the details below will give you a flavour of the working environment we offer:
Salary negotiable depending on experience + Benefits.
As a member of our Service Desk Team you will deliver high quality technical support to existing clients, assisting them with desktop and server hardware and software problems:
Duties & Responsibilities:
To provide technical support across a broad range of customers and technologies.
To maintain a high degree of customer service for all support queries and projects
To accurately update/maintain our ticketing system and SLAs.
Respond to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems
Liaise with third party software\hardware providers to expedite prompt resolutions for clients
To effectively manage all tickets and projects assigned to him/her
Windows desktop 7, 8.1 and 10.
Windows Server 2008, 2008R2, 2012R2, 2016 installation, operation and troubleshooting
Hyper-V Virtualization installation, operation and troubleshooting
Remote Desktop Services installation, operation and troubleshooting
Exchange 2012, Exchange Online, Office 365 installation, operation and troubleshooting
Active Directory and Group Policy Administration
SQL Server installation, operation and troubleshooting
Networking – Routers/Switches/Firewalls installation, operation and troubleshooting
Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec
Experience of remote monitoring and management software for IT services is an advantage.
First class telephone manner, excellent written and spoken English
Excellent commercial awareness and customer service skills
Ability to meet SLA’s maintaining a high level of communication to clients throughout
‘Hands-on’ and pro-active approach to service delivery
Prepared to take ownership of problems and tasks
Ability to remain calm under pressure
A team player looking to thrive in a fast-paced environment
HND or BSC / Degree in Computing Science
A Microsoft accreditation - e.g. MCSE, MCSA, MCITP
Current UK Driving Licence and own car required.