This is an exciting opportunity to join a dynamic IT Support team. As part of our team, you must have a passion for IT as well as a friendly and approachable manner in order to build relationships and assist in the delivery of high-quality services to our client base.
Come and work in a fun and challenging environment, using market leading service delivery tools and platforms to provide managed IT services to our growing client base.
We are looking for an excellent communicator who is customer-centric and looking to build a career in IT. As a member of our Service Desk Team you will deliver high quality IT Support to existing clients, assisting them with server hardware & software problems via phone, remote access and on-site.
3rd Line IT Support Duties & Responsibilities:
· Provide technical IT Support across a broad range of customers and technologies.
· Maintain a high degree of customer service for all IT Support queries and projects
· Accurately update/maintain our ticketing system and SLAs.
· Respond to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems
· Liaise with third party software\hardware providers to expedite prompt resolutions for clients
· To effectively manage all tickets and projects assigned to him/her
IT Support Skills/Experience preferred (but training will be given):
· Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting
· Hyper-V Virtualization installation, operation and troubleshooting
· Remote Desktop Services installation, operation and troubleshooting
· Exchange Online, Microsoft 365 installation, operation and troubleshooting
· Active Directory and Group Policy Administration
· Networking – Routers/Switches/Firewalls installation, operation and troubleshooting
· Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
· Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec
· Experience of remote monitoring and management software for IT services is an advantage.
· Desirable/advantageous Telephony – 3CX, Microsoft Business Voice.
For more detailed information on this great opportunity – just contact us today.