Red Mosquito - Blog

Key Add-On Services for Managed IT Support in Glasgow

Not all IT support packages are created equal. Are you sure you are getting what you need?

As a Managed IT Services Provider (MSP) in Glasgow, it’s crucial that we offer comprehensive solutions that go beyond basic IT support. Scottish businesses rely heavily on technology to streamline operations, enhance productivity, and maintain a competitive edge. In this blog post, we’ll explore the key add-on services that enhance our managed IT support and cyber security packages and why when we bundle services it simplifies administration and billing for our clients.

Add-On Services for Managed IT Support

  1. Cybersecurity Solutions:

    • Managed Cyber Security Packages: Protecting sensitive data and preventing cyber threats is paramount. We offer bundled services such as vulnerability assessment, intrusion detection, and security incident response.
    • Endpoint Protection: We safeguard your devices with robust antivirus, anti-malware, and firewall solutions. Endpoint Detection and Response (EDR) allows us to continuously monitor and defend individual devices (endpoints) within your network against security threats, providing real-time threat detection, investigation, and response capabilities. 
    • Security Awareness Training: Our training educates your employees about best practices to prevent social engineering attacks.
  2. Cloud Management:

    • Microsoft 365 Administration: We assist our clients in optimising their Microsoft 365 subscriptions, managing user accounts, and ensuring data security. When you buy managed IT support services from us 365 administration is all included in the package.
    • Azure Cloud Services: We help businesses migrate to Azure, manage virtual machines, and implement disaster recovery strategies. Whether your servers are in the Cloud or in your comms room we support all of your equipment.
  3. Network Infrastructure Services:

    • Network Monitoring and Optimization: We proactively monitor network performance, troubleshoot issues, and optimise bandwidth.
    • Wireless Network Management: We ensure seamless connectivity and secure your Wi-Fi access points.
  4. Backup and Disaster Recovery:

    • Automated Backups: Our systems regularly back up your critical data to prevent data loss.
    • Disaster Recovery Planning: We help you to develop a customised recovery plan to minimise any downtime during emergencies.
  5. IT Consultancy:

    • Technology Roadmaps: Our account managers collaborate with our clients to create long-term technology strategies aligned with their business goals. This helps our clients to plan for expenditure by identifying equipment that will need to be renewed at a point in the future, eliminating unfortunate surprises.
    • Vendor Management: We assist our customers in evaluating and selecting technology vendors making sure you buy the right kit for the job at the best prices.

Benefits of Bundling Services

  1. Simplicity and Convenience:

    • When we bundle services it greatly simplifies administration and billing. Clients receive a single invoice for all services, reducing paperwork and streamlining financial processes.
    • Clients appreciate the convenience of having a one-stop solution for their IT needs and, if something goes wrong, they know exactly who to phone.
  2. Cost-Effectiveness:

    • Bundling allows our clients to access multiple services at a competitive price. They avoid the hassle of negotiating separate contracts and pricing structures.
    • Purchasing bundled IT support services ensures that the customer gets consistency in pricing across their IT estate. You can plan future expenditure because you know what cost per unit you will be paying for new staff's IT requirements. 
  3. Confidence in Comprehensive Coverage:

    • Clients can trust that all essential IT aspects are covered. They don’t need to assess individual packages; instead, they focus on their core business.

Conclusion

As a Managed IT Services Provider in Glasgow, when RedMosquito bundles services it enhances customer satisfaction, streamlines their operations, and ensures businesses remain secure by providing all of the necessary services. By offering add-on services and simplifying the process, we aim to become your trusted technology partner. Our success lies in providing holistic solutions that empower our customers businesses to thrive in the digital age.

Ready to talk about your business's potential? Contact us using the form below or call 0141 348 7950 to start your journey.


 

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