First, second and third line support
Working seamlessly as part of your team, our highly skilled engineers will provide front-line support to your end-users. Having spent over two decades refining our IT service management systems, you can rest assured that we’ll deal with your service requests efficiently and effectively. We tailor your support to your needs, so you can opt to have us deal with the most complex issues via our third-line on-site field engineers and manage first and second-line support yourselves, or vice versa.
Out-of-hours and 24/7 IT support
Not all businesses operate the standard 9 – 5. Perhaps you need to support your business technology and users outside your IT team’s core working hours, or you need additional resources to cover leave absences. Whether early mornings, 9 – 5, or twilight shifts, our expert engineers can provide on-site or remote cover whenever you need it.
Overflow support
If your business technology is affected by unpredictable peaks in usage levels and spikes in support request volumes, providing your users with the support they need can be challenging. By extending your team when your users’ support needs increase, we’ll help you maintain your usual KPIs and keep your organisation running as it should.
Emergency and business-critical support
If your business is affected by an IT disaster or business-critical emergency, we’ll help you get back to business with support from one of our expert engineers. Whether you need on-site or remote support, we’ll get you back up and running as quickly as possible.
Projects
If you’re implementing a big project and need additional expertise or to temporarily scale your team, we can help. Our expert engineers can help with project rollouts like solution implementations, relocations, migrations, and more.
Technology Consultancy
We go beyond servers and networking and act as your technology partner. Whether you’re planning a business transformation and need a steer from someone who’s been there and done it, or you simply want to get more value from your IT spend, our consultants can help.