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BT cease ISDN and PSTN, what you need to know

Back in 2014, BT Openreach announced that they would be ending the traditional phone services provided via ISDN and PSTN services by 2025. They will start reducing services dramatically in 2020 and businesses will not be able to purchase new ISDN products from then. Businesses across Britain will need to migrate to new telephony services by 2025. Technology has moved on dramatically since these older services were introduced. Modern technology allows businesses to move beyond the limitations of traditional phone systems to enjoy increased functionality of new systems, often at a cheaper price.

Some of the key benefits are:

  • Cost reduction – there are no setup fees, no line rental and you are not tied into long term contracts. The systems are easily scalable, when you are ready to grow.
  • Flexibility – virtual phone systems allow your team to work anywhere in the world, from the same phone number. You can keep the same number no matter where you are and link a number of devices to one number.
  • Business continuity and disaster recovery ready – you can easily divert calls to other office, mobiles etc.
  • Increased functionality – enjoy click to call on your webpage, find me follow me, get voicemail by email, call queuing and recording etc

How can RedMosquito help?

BT’s 2014 announcement to end ISDN led to market changes in the telecommunication sector. There has been a surge in growth of companies offering internet telephony services and it can be difficult for businesses to navigate the myriad of choices they face when upgrading systems.  Do you need SIP or VoIP? VoIP in the cloud or on-premises? Our technical experts support our SME  IT Support customers across Glasgow and Edinburgh to find the best solution for their business. Why don’t you contact us today for a chat about your requirements? If you are a new business or are planning to update your systems in the near future, then get advice on what to install – you don’t want to end up with a system which will soon be obsolete.

The increased functionality of internet telephony with reduced costs is driving many businesses to make the move now rather than wait. We are discussing this issue with many of our IT Support customers. One of our IT Support customers in Glasgow has saved £8000 per year as a result of making the change.


RedMosquito provide IT Support and IT Security Services to SMEs across Glasgow, Edinburgh and throughout Scotland. 

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